Conditions of Use

PizzaParts.com Conditions of Use
Last updated: January 6, 2014.
PizzaParts LLC and/or its affiliates provide Web site features to you subject to the following conditions. If you visit or shop at PizzaParts.com, you accept these conditions. Please read them carefully. In addition, when you use any current or future PizzaParts LLC service or business, you also will be subject to the guidelines, terms and agreements ("Terms") applicable to such service or business. If these conditions are inconsistent with such Terms, such Terms will control. You and Pizzaparts.com agree that the following terms and conditions are the exclusive terms governing the sales transaction between you ("Customer") and Pizzaparts.com. Any attempt to alter, supplement, modify or amend these terms and conditions by the Customer will be considered a material alteration of this agreement and, therefore, are null and void. In addition, these terms and conditions are subject to change at any time, without prior written notice. Therefore, please check these terms and conditions carefully each time you place an order with or accept delivery of any goods from Pizzaparts.com. Pizzaparts.com terms and conditions apply to all orders placed via email, phone, or any other method. By placing an order, the customer agrees to the terms and conditions outlined at Pizzaparts.com.

Privacy
Please review our Privacy Notice, which also governs your visit to PizzaParts.com, to understand our practices.

Electronic Communications
When you visit PizzaParts.com or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Copyright
All content included on this site, such as text, graphics, logos, button icons, images, audio, data compilations, and software, is the property of PizzaParts LLC or its content suppliers and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of PizzaParts LLC and protected by U.S. and international copyright laws. All software used on this site is the property of PizzaParts LLC or its software suppliers and protected by United States and international copyright laws.

Trademarks
PizzaParts.com graphics, logos, page headers, button icons, scripts, and service names are trademarks, registered trademarks or trade dress of PizzaParts LLC in the U.S. and/or other countries. PizzaParts LLC's trademarks and trade dress may not be used in connection with any product or service that is not PizzaParts LLC's, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits PizzaParts LLC. All other trademarks not owned by PizzaParts LLC that appear on this site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by PizzaParts.com.

License and Site Access
PizzaParts LLC grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of PizzaParts LLC. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of PizzaParts LLC. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of PizzaParts LLC without express written consent. You may not use any meta tags or any other "hidden text" utilizing PizzaParts.com's name or trademarks without the express written consent of PizzaParts LLC. Any unauthorized use terminates the permission or license granted by PizzaParts LLC. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of PizzaParts.com so long as the link does not portray PizzaParts.com, or its products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any PizzaParts LLC logo or other proprietary graphic or trademark as part of the link without express written permission.

Technical Support
Pizzaparts.com does not offer any sort of technical assistance. We cannot offer advice on compatibility of items, make product recommendations, provide technical support or sales advice. We post all of the information the manufacturer provides us with for your convenience. Please contact the manufacturer directly for accurate answers to your technical questions or for additional information or specifications that are not posted at Pizzaparts.com.

OEM Part Numbers
Original equipment manufacturer (OEM) part numbers are given as a reference tool only. No inference or implication, beyond that of a useful reference tool, should be taken nor is intended. Some products contained in this catalog are replacement parts for the identified original equipment. These replacement parts are not authorized, sponsored or endorsed by the OEM. All OEM names mentioned in this website are registered trademarks.

Replacement Parts
Replacement parts and any associated illustrations or descriptions are presented for your reference. These are parts which, based on available manufacturer information, are suitable replacements for the stated original part. These replacement parts are not necessarily authorized, sponsored, or endorsed by the manufacturer of the stated part, or by the manufacturers of equipment compatible with the stated part. Any OEM names mentioned are registered trademarks. Product cross-reference comparisons do not imply that performance and other characteristics are perfectly comparable. For critical applications, review specifications prior to purchase.

Shipping Method
PizzaParts LLC reserves the right to change the shipping method at our discretion and send packages via other shipping methods based on the shipping destination as long as orders will still arrive within the arrival times outlined on PizzaParts.com. No deliveries will be made on Sunday.

Processing Time
You can expect your order to be processed within approximately 24 hours, provided the items are in stock and there are no problems with payment verification. Orders are not processed on Sundays and holidays.

Order status
Pizzaparts.com will keep you informed of your order status via e-mail. All tracking information will be emailed to the provided email address once your order has shipped.

Your Account
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. PizzaParts LLC does sell products for children, but it sells them to adults, who can purchase with a credit card. If you are under 18, you may use PizzaParts.com only with involvement of a parent or guardian. PizzaParts LLC reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion.

Reviews, Comments, Communications, and Other Content
Where this site permits, visitors may post reviews, comments, and other content; send communications and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of content. PizzaParts LLC reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content.

If you do post content or submit material, and unless we indicate otherwise, you grant PizzaParts LLC a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant PizzaParts LLC and its sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify PizzaParts LLC for all claims resulting from content you supply. PizzaParts LLC has the right but not the obligation to monitor and edit or remove any activity or content. PizzaParts LLC takes no responsibility and assumes no liability for any content posted by you or any third party.

Copyright Complaints
PizzaParts LLC respects the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please follow our Notice and Procedure for Making Claims of Copyright Infringement.

Risk of Loss
All items purchased from PizzaParts.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

Product Descriptions
PizzaParts LLC attempts to be as accurate as possible. However, PizzaParts LLC does not warrant that product descriptions or other content of this site are accurate, complete, reliable, current, or error-free. If a product offered by PizzaParts LLC itself is not as described, your sole remedy is to return it in unused condition.

Pricing
The List Price is a comparative price estimate and may or may not represent the prevailing price in every area on any particular day. Prices listed are wholesale, do not include freight, handling fees, taxes, or duties, and are subject to correction or change without notices. With respect to items sold by PizzaParts.com, we cannot confirm the price of an item until you order. Despite our best efforts, a small number of the items in our catalog may be mispriced. If an item's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.

Promo Codes
Pizzaparts.com will sometimes furnish an alphanumeric code that can be used for promotions on our Web site. These promotional codes may be found in print and/or online advertisements, sent via email to our Newsletter and/or Promotion subscribers, presented on the Pizzaparts.com Web site or circulated at events and through other means. The provisions for a Promo Code will be included with the code itself. Please note that Promo Codes are not redeemable for cash and you must spend more than the discount price in order for a promotion to be applied. For example, if a Promo Code offered $10.00 off your next purchase, you would need to spend more than $10.00 to redeem your discount.

Sales Tax
All orders shipped to Ohio will be charged state sales tax. Customers are responsible for all applicable taxes or for providing valid sales tax exemption certificates.

Payment Terms
Pizza Parts accepts Visa, MasterCard, Discover and American Express. For customers with established credit, checks are also accepted and payment terms are net 30 days from the date of shipment or pick-up. If a customer fails to make payment within 30 days, we may defer shipments until such payment is made, or may, at its option, cancel all or any part of unshipped orders. Delinquent balances over 30-days will accrue interest at a rate of 1.50% per month. Purchaser agrees to pay the cost of any and all expenses incurred by Pizza Parts to collect past due sums, including but not limited to legal, collection and court costs.

Product Substitution
Products may be substituted by the manufacturer and may not always exactly match descriptions and/or images.

OTHER BUSINESSES
We may provide links to the sites of affiliated companies and certain other businesses. We are not responsible for examining or evaluating, and we do not warrant the offerings of, any of these businesses or individuals or the content of their Web sites. PizzaParts LLC does not assume any responsibility or liability for the actions, product, and content of all these and any other third parties. You should carefully review their privacy statements and other conditions of use.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY THIS SITE AND ALL INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) AND SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE ARE PROVIDED BY PIZZAPARTS LLC ON AN "AS IS" AND "AS AVAILABLE" BASIS, UNLESS OTHERWISE SPECIFIED IN WRITING. PIZZAPARTS LLC MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE, UNLESS OTHERWISE SPECIFIED IN WRITING. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.

TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, PIZZAPARTS LLC DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. PIZZAPARTS LLC DOES NOT WARRANT THAT THIS SITE; INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE; THEIR SERVERS; OR E-MAIL SENT FROM PIZZAPARTS LLC ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. PIZZAPARTS LLC WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE OR FROM ANY INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES, UNLESS OTHERWISE SPECIFIED IN WRITING.

CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

Applicable Law
By visiting PizzaParts.com, you agree that the Federal Arbitration Act, applicable federal law, and the laws of the state of Ohio, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and PizzaParts LLC.

Disputes
Any dispute or claim relating in any way to your visit to PizzaParts.com or to products or services sold or distributed by PizzaParts.com or through PizzaParts.com will be resolved by binding arbitration, rather than in court, except that you may assert claims in small claims court if your claims qualify. The Federal Arbitration Act and federal arbitration law apply to this agreement.

There is no judge or jury in arbitration, and court review of an arbitration award is limited. However, an arbitrator can award on an individual basis the same damages and relief as a court (including injunctive and declaratory relief or statutory damages), and must follow the terms of these Conditions of Use as a court would.

We each agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated or representative action. If for any reason a claim proceeds in court rather than in arbitration we each waive any right to a jury trial. We also both agree that you or we may bring suit in court to enjoin infringement or other misuse of intellectual property rights.

Site Policies, Modification, and Severability
Please review our other policies, such as our pricing policy, posted on this site. These policies also govern your visit to PizzaParts.com. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

Notice and Procedure for Making Claims of Copyright Infringement
If you believe that your work has been copied in a way that constitutes copyright infringement, please provide PizzaParts LLC the written information specified below. Please note that this procedure is exclusively for notifying PizzaParts LLC that your copyrighted material has been infringed.

An electronic signature of the person authorized to act on behalf of the owner of the copyright interest;
A description of the copyrighted work that you claim has been infringed upon;
A description of where the material that you claim is infringing is located on the site;
Your address, telephone number, and e-mail address;
A statement by you that you have a good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.
PizzaParts LLC's Copyright Agent for notice of claims of copyright infringement on its site can be reached by e-mail through the contact form above.

General Shipping & Returns Policy

These are PizzaParts.com’s (“Pizza Parts”, “PizzaParts LLC”, “we”, “us” or “our”) Standard Return Policies applicable only to products purchased by you directly from the PizzaParts.com website, phone, or via our eBay store. We retain the exclusive and sole right as to whether an item may be returned, exchanged or cancelled. All product returns must be received within 30 days of invoice date to be considered and require a Return Merchandise Authorization (RMA) number. You may obtain an RMA number by contacting Pizza Parts' Customer Service through any of the methods provided at http://pizzaparts.com/index.php?main_page=contact_us. Any return for a refund may be subject to a 20% restocking fee. Products that are not eligible for return and will be sent back to you at your cost and expense if received by us: Any product not purchased from us. Any product without a valid, readable serial number, including but not limited to products with missing, damaged, altered, or otherwise unreadable serial number. Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product. Any product from which the UPC code has been removed from its packaging. Any product that exhibits physical damage. Any product for which you have submitted a mail-in rebate. Any product which has been customized or is a special order.

Shipping Method and Arrival Times

PizzaParts LLC reserves the right to change the shipping method at our discretion and send packages via other shipping methods based on the shipping destination as long as orders will still arrive within the arrival times outlined on PizzaParts.com. All shipping times are estimated by the specified carrier. Once in the carrier's possession, we will not be held liable for any damages, shortages, or delays in shipment caused by the chosen carrier. If an item is not delivered to your satisfaction, please contact the chosen carrier's customer service team.

Mail-In Rebate Policy

Any product offering a mail-in rebate is not returnable to Pizza Parts once the rebate has been filed. Be sure that the product is functional and that you intend to keep the product before sending in for your rebate. Products missing UPC codes or serial numbers from the box are NOT returnable. Only the product manufacturer can replace a defective item missing the UPC code.

Customs, Duties & Taxes

The recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and can't predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

Order Cancellations

To cancel an order, please contact us using one of the 3 contact methods located on our contact form. If the order has already dispatched, the buyer is responsible for both the origination and destination shipping charges. Additionally, if the product was exported outside the United States, the buyer is responsible for any import/export taxes, customs duties and fees levied by the destination country. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and can't predict what they may be. For more information, please see the "Customs, Duties & Taxes" section.

Out-of-Stock (Back-Order) Items

If Pizza Parts no longer carries an item that is sent in for replacement, or if that item is simply out of stock, the item will be sent to our Back-Order RMA Department. You will be notified via email of two options: 1) Pizza Parts can send you a comparable replacement item, or 2) Pizza Parts can issue you a refund at the current market value of the product. A current-market-value refund may not exceed the original invoice price. If the item is returned within 30 days of the original invoice date, a full refund will be issued.

Quantity Purchases

While Pizza Parts is more than happy to fill your order for a quantity of ten (10) or more of any given item in our inventory on a single purchase order, please understand that an order of that size, once purchase is completed, is automatically non-refundable. All other specific conditions related to the ordered item still apply, including any and all stipulations relative to any available replacement return policies. Please contact Customer Service with any questions you may have.

Standard Return Policy

Return for refund within: 30 days
Return for replacement within: 30 days
Restocking Fee: Yes
Return shipping expense: Paid by purchaser
Origination shipping expense: Non-refundable
International Returns: Claim the package as a return, so that we are not charged duties and taxes. We will refuse the package if faced with these charges and will not issue a refund.
This is our Standard Return Policy. All items must be returned to Pizza Parts within 30 days of the invoice date for this policy to apply. “Return” constitutes receipt of the product by Pizza Parts, and not the mere issuance of an RMA. An RMA, once issued, is valid for 30 days. If the RMA has passed this 30 day period without the return of the item(s), the purchase is no longer eligible for return. Please promptly return the item(s) once you receive the RMA.

Damage in Shipment

Claims for merchandise damage in shipment must be made within five working days of delivery. You are responsible for filing a claim with the shipping service and we cannot guarantee any outcomes regarding your claim. No reimbursement will be made until the carrier pays the claim.

Item Defect Claim

Return for testing within: 30 days
Return shipping expense: Paid by purchaser
Origination shipping expense: Non-refundable
International Returns: Claim the package as a return, so that we are not charged duties and taxes. We will refuse the package if faced with these charges and will not issue a refund.
When merchandise is returned as defective, you are exercising a warranty claim. All warranty claims must accompany a claim number. You may obtain a warranty claim number by contacting Pizza Parts' Customer Service through any of the methods provided at http://pizzaparts.com/index.php?main_page=contact_us. The customer is responsible for the cost of shipping, and must include the warranty claim number along with the original packaging. We send the returned merchandise to an independent testing agent. Once we receive the test results, we will issue you another part in similar or better condition if the part is found to be defective. We do not issue refunds on shipping. If the testing report shows no defects, then we must charge a 20% fee for testing. If the merchandise was found to be damaged by incorrect installation (ie. connected improperly) then you will be charged a parts cost to repair the item as well as a 20% fee for testing and labor.

Missing/Incomplete Shipments

Claims of incomplete shipments/missing items must be made within 3 days of delivery. We reserve the right to honor or deny such claims based on our internal review.

Open Box Refund Only Return Policy

Return for refund within: 30 days Return for replacement within: non-replaceable Products that state "This item is covered by PizzaParts.com's Refund Only 30-Day Return Policy", or items labeled as “Non-Replaceable” (or similar labeling) must be returned to Pizza Parts within 30 days of the invoice date for this policy to apply. Products covered by this return policy may only be returned for a refund. “Return” constitutes receipt of the product by Pizza Parts, and not the mere issuance of an RMA. This is our Detailed Open Box Item Return Policy. Pizza Parts often sells items that are listed as "open-box." Because these items are sold at greatly reduced prices, they are subject to a limited refund-only return policy. Such items can only be returned within 30 days of the applicable invoice date. “Return” constitutes receipt of the product by Pizza Parts, and not the mere issuance of an RMA. Pizza Parts cannot provide replacement service for these items, as their stock is limited. The entire risk as to the quality and performance of these items is with the buyer. These items have been tested for functionality, but may have superficial physical defects including, but not limited to, scratches, dings or dents. Should these items exhibit a functional defect following their purchase, the buyer (not the manufacturer, distributor, or Pizza Parts) assumes the entire cost of all necessary servicing or repairs, unless otherwise required by law. These items are not covered by any 30-day satisfaction guarantee. If you purchase an Open-Box product Pizza Parts guarantees only that you will receive the product itself; accessories MAY OR MAY NOT BE INCLUDED with Open-Box products. Pizza Parts will not send you a missing accessory, even if the missing accessory is required in order to properly make use of all the product’s advertised functions.

Force Majeure

PizzaParts LLC shall not be liable for any delay in or impairment of performance resulting in whole or in part from any force majeure event, including but not limited to acts of God, labor disruptions, shortages, inability to procure product, supplies of raw materials, severe weather conditions, or any other circumstances or cause beyond the control of PizzaParts LLC in the conduct of its businesses.

These terms and conditions, together with Pizzaparts.com's invoice regarding the products ordered by the Customer, are the complete and exclusive agreement between Pizzaparts.com and the Customer, and they supersede all prior or contemporaneous proposals, oral or written, understandings, representations, conditions, warranties, and all other communications between Pizzaparts.com and the Customer relating to the subject products. This agreement may not be explained or supplemented by any prior course of dealings or trade by custom or usage.

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